Frequently Asked Questions | Beatriz Pascual Studio
FAQ Digital Products
We offer our prints in high resolution formats such as JPEG, PNG and TIFF, suitable for various printing and design applications.
Yes, our prints are available for commercial licensing. Please see our "License Terms" section for more information on available licensing options.
Once the purchase is completed, you will receive a download link in your registered email, from where you will be able to access the digital files.
We offer customization services to adapt the prints to your specific needs. Contact us to discuss your requirements and get a customized quote.
Our prints are provided in high resolution (300 dpi) to ensure optimum quality in various print sizes.
We offer low resolution digital samples with watermark so you can evaluate the design prior to purchase. Contact us to request a sample.
We accept payments through credit cards and PayPal. All payments are processed securely to protect your information.
Due to the digital nature of our products, we do not offer refunds once the file has been delivered. We recommend reviewing samples and product details prior to purchase.
Our prints can be used in a variety of applications, including textiles, stationery, packaging and more. Be sure to review the license terms to fully understand the permitted uses.
Yes, we offer tiered discounts for bulk purchases of digital prints. Contact me for more information on our rates and volume discounts.
FAQ Physical products
Take care of our textile products by washing them preferably by hand and using a neutral soap.
If you use the washing machine, use a short program and a maximum temperature of 30º.
All of our textile products are made and produced in organic cotton using the "digital printing" technique and are manufactured in small local workshops.
To print the mugs I use a sublimation process so that the print lasts over time.
The vegan candles are made with soy wax and aromatic essential oils. They are poured by hand in a totally handmade process.
The delivery time is between 72 hours and 96 hours for shipments to Spain (working days). For international shipments it depends on the destination, for more information please contact us at info@beatrizpascual.com.
Items will be shipped to the delivery address provided by the Customer at the time of placing the order.
Shipments and deliveries
The shipments of the articles will be made through the courier company selected by Beatriz Pascual Studio, once the payment has been verified.
Shipping costs have been established according to the current cost of shipping packages to national and international territories.
Transportation expenses may be granted free of charge and in a timely manner within the framework of actions carried out by Beatriz Pascual Studio.
The delivery time is between 72 hours and 96 hours for shipments to Spain (working days). For international shipments it depends on the destination, for more information please contact us at info@beatrizpascual.com.
Items will be shipped to the delivery address provided by the Customer at the time of placing the order.
Returns and refunds
Our refund and return policy is 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition in which you received it.
It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable digital products
Personalized items
Products with obvious signs of use
To complete your return, we require a receipt or proof of purchase.
There are certain situations in which only partial refunds are granted:
Any item that is not in its original condition, is damaged or missing parts due to no fault of ours.
Any item returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is issued.
If you have done all this and still have not received your refund, please contact us at info@beatrizpascual.com.
Only regular priced items can be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@beatrizpascual.com and send your item to: Beatriz Pascual Gigorro C/Solana Alta, 12, 28391 Valdelaguna - Madrid - ES.
To return your product, you must send your product by mail to: Beatriz Pascual Gigorro C/Solana Alta, 12, 28391 Valdelaguna - Madrid - ES.
You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact me at tienda@beatrizpascual.com for further questions regarding refunds and returns.